Yes. Every item listed on our website can be purchased securely online. Once your order has been placed, you'll receive an order confirmation by email, and we'll contact you if we need to arrange delivery or discuss any specific requirements.

Yes. Most of the antiques, vintage furniture and decorative pieces we sell are genuine one-off items. Once an item has been purchased, it is no longer available. If you see something you love, we recommend placing your order promptly to avoid disappointment.

Due to the unique nature of our stock, we are generally unable to reserve items without payment. If you need a little time to arrange collection or delivery, please contact us and we'll do our best to help where possible.

If your order has not yet been dispatched, please contact us as soon as possible. We'll always try to accommodate cancellation requests where we can. Your cancellation rights are explained in our Returns & Refund Policy.

Absolutely. Many customers prefer to see larger furniture pieces in person before buying. You're welcome to visit our showroom during opening hours, or by appointment, to inspect any available item. If you are planning to visit to look at a specific item, please let us know in advance so we can ensure it is in the showroom for you to view.

Our website is updated regularly and stock levels are managed carefully. However, as items may also be sold in our showroom, there can occasionally be a slight delay before the website updates. If an item has sold before your order is processed, we'll contact you immediately and issue a full refund.

We accept a range of secure payment methods, including major debit and credit cards, Shop Pay, Apple Pay, Google Pay and Klarna. The payment options available will be displayed during checkout.

Yes. We offer Klarna at checkout, allowing eligible customers to spread the cost of their purchase. Simply select Klarna as your payment method during checkout to view the available payment options. Approval and terms are determined by Klarna.

Yes. Your payment is processed securely using Shopify's encrypted checkout, helping to protect your personal and payment information. We never store your full payment card details.

Not at the moment. As our collection consists primarily of unique antiques and vintage pieces, we currently do not offer gift cards.

Yes. We're happy to provide additional photographs, close-up detail shots or videos to help you inspect an item before purchasing. Simply contact us with the product name or reference number and we'll be happy to assist.

Yes. If you're looking for a specific piece, whether it's a dining table, sideboard, artwork, lighting or decorative object, we'd be delighted to help. We regularly source items through our network of dealers, auctions and private collections. Let us know what you're looking for and we'll keep an eye out.

Yes. We can arrange shipping to many international destinations. Please contact us before placing your order so we can provide an accurate shipping quotation and estimated delivery times.

Yes. We offer delivery throughout mainland UK, and can also arrange international shipping to many destinations. Delivery options and charges will depend on the size of the item and your location. Where possible, the cost of delivery is provided at checkout.

Delivery costs vary depending on the size, weight and destination of your purchase. Shipping costs will be calculated at checkout where possible. If delivery is not offered to you at checkout, you can request a delivery quote here.

Delivery times vary depending on the item and your location. Smaller items are typically dispatched within a few working days, while larger furniture delivered by specialist courier, may take a little longer. We'll keep you informed throughout the process and provide an estimated delivery timeframe once your order has been confirmed.

Yes. You're welcome to collect your purchase from our showroom in Rye, East Sussex. Once your order is ready, we'll contact you to arrange a convenient collection date and time.

Yes. If someone is collecting on your behalf, please let us know in advance and provide their name so we can release the item safely.

Yes. Many of our items require specialist furniture couriers to ensure they arrive safely. We work with trusted delivery partners who are experienced in transporting antiques and vintage furniture with care.

Yes. For larger furniture deliveries, our courier or a member of the Odloft team will contact you to arrange a suitable delivery date where possible.

Yes. Someone should be available at the delivery address to receive and inspect the item. If no one is available, redelivery charges may apply.

This depends on the courier and the delivery service selected. Most specialist furniture couriers will deliver items into your property where access is safe and practical. If you have restricted access, narrow staircases or any other delivery considerations, please let us know before your delivery is arranged.

Yes. We can arrange shipping to many international destinations. Please contact us before placing your order so we can provide a shipping quotation and estimated delivery times.

Where tracking is available, we'll provide the relevant details once your order has been dispatched. For specialist furniture deliveries, we'll keep you updated directly regarding the delivery schedule.

Please inspect your purchase as soon as it is delivered. If you notice any damage or believe something isn't right, contact us within 48 hours of delivery. Photographs of the item and its packaging will help us resolve the issue quickly.

If your property has narrow doorways, tight staircases, restricted parking or any other access considerations, please let us know before delivery. This allows us to plan appropriately and helps avoid delays or additional charges.

Yes. If you need your purchase delivered at a later date, please contact us before placing your order. Where possible, we'll be happy to discuss short-term storage and arrange a delivery date that suits you.

Where possible, our specialist furniture couriers will deliver your purchase to the room of your choice, provided access is safe and practical. If access is restricted or additional assistance is required, please let us know before delivery so we can make the appropriate arrangements.

Yes. We specialise in genuine antique, vintage and characterful pieces. Many of our items are decades or even centuries old, and their age is part of what makes them unique. We include details of the age of an item in their description.

Yes. As expected with antique and vintage furniture, most pieces will show signs of age and previous use, including small marks, scratches, repairs, colour variation or a natural patina. These are considered part of the item's character rather than imperfections.

We carefully inspect every item and provide an honest condition report within each product listing. Any significant wear, repairs or notable imperfections will be clearly described and, wherever possible, shown in the accompanying photographs.

Some pieces may have undergone sympathetic restoration to ensure they are structurally sound and suitable for modern living. Where restoration has taken place, this will be detailed in the product description where relevant.

Unless otherwise stated, our furniture is carefully inspected to ensure it is suitable for everyday use. Due to the age of many pieces, we recommend handling them with the care appropriate for antique and vintage furniture.

Yes. We make every effort to ensure our photographs accurately represent each item, but colours may vary slightly depending on your screen settings, lighting conditions and device.

Absolutely. If you'd like a closer look before purchasing, we're happy to provide additional photographs, close-up detail shots, videos or extra measurements whenever possible.

We measure every item as accurately as possible, but due to the handmade nature of many antique and vintage pieces, measurements should be treated as approximate. Minor variations are normal.

We carefully research and assess every piece before offering it for sale. While not every item carries a maker's mark or documented provenance, we describe each piece to the best of our knowledge and will always state if an attribution is believed rather than confirmed.

Many antiques have been cared for and repaired during their lifetime. Sympathetic historic repairs are often a sign that a piece has been valued and preserved over many years, and they frequently add to its story rather than detract from it.

We're always happy to help. If you'd like more information before purchasing, please get in touch. We can provide additional details, photographs or advice so you can buy with confidence.

Not usually. The small marks, wear and patina that naturally develop over time are part of the character and authenticity of antique and vintage pieces. We only consider issues to be faults if they affect an item's description, structural integrity or intended use. Any significant defects will always be clearly disclosed in the product listing.

Yes. If you've purchased an item online, you have the right to return it within 14 days of receiving your order, provided it is returned in the same condition in which it was supplied. Full details can be found in our Returns & Refund Policy.

Unless your item is faulty, damaged or not as described, you are responsible for arranging and paying for the return of the item. We recommend using a fully insured and tracked delivery service, particularly for valuable or fragile items.

Please contact us before returning your item. We'll provide instructions on the return process and the address to which the item should be sent. Items returned without prior notification may delay the processing of your refund.

Once we've received and inspected your returned item, we'll notify you that your return has been processed. Approved refunds will be issued to your original payment method within 14 days, although your bank or payment provider may take additional time to process the funds.

Please inspect your order as soon as it arrives. If your item has been damaged during transit, contact us within 48 hours of delivery and include photographs of the item, its packaging and any damage. We'll work with you to resolve the issue as quickly as possible.

If you receive an incorrect item, please contact us as soon as possible. We'll arrange for the correct item to be supplied or issue a full refund if the original item is no longer available.

Items purchased and collected directly from our showroom are not covered by the same cancellation rights as online purchases. However, if you believe there's an issue with your purchase, please contact us and we'll always aim to resolve the issue.

Unless the item is faulty or not as described, made-to-order, customised or personalised items cannot usually be returned. This does not affect your statutory rights.

Returned items should be in the same condition in which they were received, including any accessories or accompanying documentation where applicable. If an item has been used beyond what is necessary to inspect it, a deduction from the refund may be made in accordance with consumer legislation.

As most of our antiques and vintage pieces are one of a kind, exchanges are rarely possible. If you're looking for an alternative piece, please contact us and we'll do our best to help.

You still have the right to return eligible online purchases within the applicable cancellation period. Return shipping costs remain your responsibility unless the item is faulty, damaged or not as described.

Our aim is for every customer to be delighted with their purchase. If you have any questions about your order or the returns process, please get in touch and we'll be happy to assist.

To keep antique wooden furniture looking its best, dust it regularly with a soft, dry cloth. Avoid using harsh household cleaners or abrasive products, as these can damage the finish. Keep furniture away from direct sunlight, radiators and other heat sources to help prevent fading, warping and cracking.

Less is often more. We recommend using a high-quality wax or polish sparingly and only when needed. Over-polishing can lead to a build-up that dulls the natural beauty of the wood. Always test any product on an inconspicuous area first and follow the manufacturer's instructions.

We recommend using coasters, placemats and protective mats beneath hot dishes, drinks and decorative objects. Excessive heat and moisture can mark or damage wood, veneers and historic finishes.

Wood is a natural material that expands and contracts with changes in temperature and humidity. Small gaps, movement and hairline cracks are a normal characteristic of solid timber and often add to the authenticity and charm of antique furniture.

Avoid placing antique furniture in direct sunlight or close to radiators, fireplaces, underfloor heating outlets or air conditioning units. Stable room temperatures and moderate humidity will help preserve your furniture for many years.

Use products specifically designed for the material you're cleaning and avoid allowing liquids to come into contact with surrounding wood. Always use soft, non-abrasive cloths and avoid harsh chemicals that may damage original finishes or patina.

Yes. Gentle wear, colour variation, small marks and the natural patina that develops over time are all part of what makes antique and vintage pieces unique. These characteristics reflect an item's history and are not considered defects.

Absolutely. Many antique and vintage pieces were built to last and can be enjoyed in everyday life. We simply recommend treating them with the same care you would give any quality furniture to help preserve their condition.

Natural materials continue to age gracefully. Timber may develop a richer colour, while leather, brass and other materials will naturally evolve with use. These changes are part of the character and appeal of genuine antique and vintage pieces.

If you have any questions about caring for your purchase or believe a piece would benefit from professional restoration, please get in touch. We'll be happy to offer guidance or recommend the most appropriate course of action where possible.

We accept a range of secure payment methods, including major debit and credit cards, Shop Pay, Apple Pay, Google Pay and Klarna. The payment options available will be displayed during checkout.

Yes. We offer Klarna at checkout, allowing eligible customers to spread the cost of their purchase. Simply select Klarna during checkout to view the available payment options. Approval and terms are determined by Klarna.

Yes. Our website uses Shopify's secure, encrypted checkout to help protect your personal and payment information. Your payment details are processed securely and are never stored by Odloft.

Payment is taken at the time you place your order. Once payment has been successfully processed, you'll receive an order confirmation by email.

Yes. If you'd prefer to pay by bank transfer, please contact us before placing your order. We'll be happy to discuss the process and provide payment details where appropriate.

Yes. If you're collecting your purchase from our showroom, alternative payment arrangements may be available. Please contact us before collection so we can confirm the available payment options.

Yes. Once your order has been placed, you'll receive an order confirmation by email. A receipt or invoice can also be provided upon request.

All prices on our website are displayed inBritish Pounds Sterling (GBP £).

Unless otherwise stated, prices shown on our website include VAT where applicable.

For your security, we recommend placing orders through our secure online checkout. If you need assistance with your purchase, please contact us and we'll be happy to help.

If your payment is declined, no order will be created. Please check your payment details or contact your card provider before trying again. If you continue to experience problems, please get in touch and we'll do our best to assist.

Yes. We regularly work with interior designers, stylists and property professionals looking for distinctive antiques and vintage pieces. Whether you're sourcing for a residential, commercial or hospitality project, we'd be delighted to help.

Absolutely. If you're looking for a particular style, period or type of furniture, lighting, artwork or decorative object, we can source pieces through our network of trusted dealers, auctions and private collections.

Yes. We can assist with sourcing multiple pieces for homes, holiday lets, boutique hotels, restaurants, offices and other commercial spaces. Whether you're looking for a single statement piece or furnishing an entire interior, we'd be happy to discuss your project.

We understand that interior design projects often work to specific timelines. Where possible, we're happy to discuss holding purchased items until an agreed collection or delivery date.

Yes. We can arrange delivery to your client's address or another specified location, helping to make the process as straightforward as possible.

Of course. We know that design decisions often need detailed information. We're happy to provide additional photographs, close-up details, videos and any extra measurements you may require.

Yes. If you've already purchased an item from us, or you're looking to create a cohesive scheme, we can help source complementary furniture, lighting, artwork and decorative accessories.

Simply get in touch by email, telephone or through our contact form. We'd be delighted to discuss your requirements and help source exceptional pieces for your project.

The easiest way to contact us is through our contact form, by email or by telephone. Whether you have a question about an item, delivery, sourcing or your order, we're always happy to help and aim to respond as quickly as possible.

Our showroom is open:

• Monday: By appointment
• Tuesday: By appointment
• Wednesday: 10:00am – 4:00pm
• Thursday: 10:00am – 4:00pm
• Friday: 10:00am – 4:00pm
• Saturday: 10:00am – 5:00pm
• Sunday: 10:00am – 5:00pm

We recommend checking our latest opening hours before travelling, particularly on Bank Holidays.

You'll find Odloft within Rye House Antiques, located in the beautiful historic town of Rye, East Sussex.

Our full address and directions can be found on our Contact Us page.

Yes. During our advertised opening hours, you're welcome to browse our showroom. If you'd prefer a quieter visit or wish to view a particular piece, you're also welcome to arrange an appointment.

We aim to respond to all enquiries as quickly as possible, typically within one working day. During busy periods or while we're away sourcing antiques, responses may take a little longer, but we'll always get back to you as soon as we can.

Absolutely. We're happy to answer questions about condition, dimensions, provenance, materials, restoration, styling or anything else you'd like to know before making your purchase.

Yes. We understand that buying antiques online is an important decision, so we're happy to provide additional photographs, close-up details or videos whenever possible to help you purchase with confidence.

Yes. If you're searching for a specific item, we'd love to hear from you. We regularly source antiques and vintage furniture through auctions, private collections and trusted dealers, and we'll happily keep your requirements in mind.

Yes. We regularly work with interior designers, stylists, hospitality businesses and other trade professionals. If you're sourcing for a project, please get in touch to discuss your requirements.

Of course, we'd be pleased to hear from you. Please email us with photographs and as much information as possible, and we'll let you know if it's something we're interested in.

We don't currently offer formal valuation services. However, if you're considering selling an item to us, we're always happy to take a look and advise whether it may be suitable for purchase.

If you can't find the answer you're looking for, we'd love to hear from you. Get in touch and we'll be happy to help.