Returns & Refund Policy

At Odloft, we want you to be completely satisfied with your purchase. Every item we sell is individually sourced and carefully described, with photographs intended to accurately represent its condition.

As many of our pieces are antique, vintage or reclaimed, signs of age, wear and patina are to be expected and are considered part of the item's character rather than defects.

Returns

If you have changed your mind about your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return:

• The return must be requested within 14 days of delivery.

• The item must be returned in the same condition in which it was received.

• The item should be securely packaged using the original packaging where possible.
  

To arrange a return, please contact us at info@odloft.com before sending your item.

Returns sent without prior authorisation may not be accepted.

Return address:

Odloft
Rye House Antiques
Wish Street
Rye
East Sussex
TN31 7DA
United Kingdom

Return Shipping

Unless an item is faulty, damaged in transit or significantly different from its description, customers are responsible for arranging and paying for the safe return of their purchase.

We recommend using a fully insured and tracked delivery service, particularly for valuable or fragile items, as the returned goods remain the customer's responsibility until they are safely received by us. If you need help finding a delivery service, please let us know.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged during delivery, is faulty, or you believe it differs significantly from its description, please contact us within 48 hours of delivery at info@odloft.com.

Please include your order number together with clear photographs of:

• the item

• any damage

• the packaging

We will assess the issue promptly and, where appropriate, arrange a repair, replacement, partial refund or full refund in accordance with your statutory rights.

Non-Returnable Items

We are unable to accept returns for:

• Bespoke or commissioned pieces.

• Gift cards.

• Items that have been altered, damaged or misused after delivery.

Please note that natural ageing, historical repairs, patina, colour variation and age-related wear are not considered faults and are clearly reflected within our descriptions and photography wherever possible.

Exchanges

As every antique and vintage piece is unique, we are generally unable to offer direct exchanges.

If you wish to purchase another item, we recommend returning your original purchase (where eligible) before placing a new order.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to your original payment method within 5–10 working days.

Please note that your bank or card provider may take additional time to process the refund.

If more than 15 working days have passed since your refund was approved, please contact us at info@odloft.com.

Your Consumer Rights

Nothing within this policy affects your statutory rights under UK consumer law.